Open 7AM – 2AM
Contact Us (970) 491-1841
Open 7AM – 2AM
Contact Us (970) 491-1841
Tech Support & Computer Repair
Due to the COVID-19 virus, there are no in-person Computer Diagnostic or Computer Repair Services at this time. If you need assistance, please email the CSU Central IT Technical Support Helpdesk.
Computer Diagnostic Center – Free Services
If you need help with issues such as…
- Connecting your computer or mobile device to wi-fi
- Malware removal, antivirus issues, or software recommendations
- Resetting your eID or Google password
- Laptop tune-ups
- removal of bloatware and other unnecessary software
- Driver and operating system updates
- Connecting your mobile device to your email account
- General software support and basic hardware diagnostics
The Diagnostic Center provides these free services to CSU faculty, students, staff and retirees.
Computer Repair Center – Fee-based
Phone: (970) 491-1998
If you have more serious issues such as…
- Computer hardware diagnostics
- Smart phone repairs
- Driver and operating system updates
- Departmental I.T. Support
The Repair Center provides these services and more for a fee. See chart below for more details.
| SERVICES | PRICES | |
|---|---|---|
| DIAGNOSTIC | Hardware & Software Diagnostic (Fee waived and applied towards other services performed by the CRC) | $30.00 |
| COMPUTING HARDWARE REPAIRS | ||
| Hardware Repair (Minimum of 60 minutes, thereafter repair is prorated at $30 per .5hr) | $60.00hr + Cost of the Hardware | |
| HardDisk Drive Repair (HDD or SSD) | $60.00 | |
| COMPUTING HARDWARE UPGRADES | ||
| RAM/Memory Installation & Replacement | $25.00 + Cost of RAM | |
| HardDisk Drives Installation & Replacement | $25.00 + Cost of HDD | |
| SolidStateDisk Drives Installation & Replacement | $25.00 + Cost of SSD | |
| MOBILE DEVICE REPAIRS | 20-25% less expensive than average Online or Retail Store, repair cost varies by device |
|
| SOFT SERVICES | ||
| Windows Operating System Reinstall – NO Data Backup | $115.00 | |
| Windows Operating System Reinstall with Data Backup (Requires customer to specify files & folders to backup) | $150.00 | |
| Apple OS X Operating System Reinstall – NO Data Backup | $70.00 | |
| Apple OS X Operating System Reinstall with Data Backup (Requires customer to specify files & folders to backup) | $115.00 | |
| Data Backup | $85.00 | |
| Data Recovery – Failed HardDisk Drives | $105.00 | |
| Software Installation (Free installation if purchased at RAMtech) | $30.00 | |
| VIRUS & MALWARE REMOVAL | ||
| Level 1 (Basic scan & basic removal techniques) | $60.00 | |
| Level 2 (Advanced removal techniques that Level 1 won’t fix. Rootkits, Hijacks and other complex infections) | $85.00 | |
| DIGITAL MILLENNIUM COPYRIGHT ACT REMOVAL | ||
| DMCA – Level 1 (1st offense) | $45.00 | |
| DMCA – Level 2 (2nd & 3rd offenses) | $100.00 | |
| DEPARTMENTAL I.T. SUPPORT | I.T. Services Hardware, OS & Software (Minimum of 60 minutes, thereafter repair is prorated per .5hr) | $60.00hr + Cost of the Hardware |
LOCATION:
The Computer Diagnostic Center is located behind the Morgan Library Help Desk. For Computer Repair services, drop off your computer at the Computer Diagnostic Center.
QUESTIONS ABOUT CSU INFORMATION TECHNOLOGY
(Email, eID, Canvas, CSU Network connectivity):
CSU Central IT Technical Support Helpdesk
Morgan Library
1201 Center Avenue Mall, 1019 Campus Delivery,
Fort Collins, CO 80523-1019