Computer Diagnostic Center – Free Services

Due to the COVID-19 virus, CSU Libraries buildings are currently closed. If you need assistance, please email or call the CSU Central IT Technical Support Helpdesk (970-491-7276).

If you need help with issues such as…

• Connecting your computer or mobile device to wi-fi
• Malware removal, antivirus issues, or software recommendations
• Resetting your eID or Google password
• Laptop tune-ups
  • removal of bloatware and other unnecessary software
  • Driver and operating system updates
• Connecting your mobile device to your email account
• General software support and basic hardware diagnostics

The Diagnostic Center provides these free services to CSU faculty, students, staff and retirees.

Computer Repair Center – Fee-based

The Computer Repair Center is open but has reduced hours.

Phone: (970) 491-1998

Hours:
Monday – 8am to 5pm
Tuesday – 10am to 3pm
Wednesday – 8am to 5pm
Thursday – 12pm to 5pm
Friday, Saturday and Sunday – Closed

If you have more serious issues such as…

• Computer hardware diagnostics
• Smart phone repairs
• Driver and operating system updates
• Departmental I.T. Support

The Repair Center provides these services and more for a fee. See chart below for more details.

SERVICES		PRICES
DIAGNOSTIC	Hardware & Software Diagnostic (Fee waived and applied towards other services performed by the CRC)	$30.00
COMPUTING HARDWARE REPAIRS
	Hardware Repair (Minimum of 60 minutes, thereafter repair is prorated at $30 per .5hr)	$60.00hr + Cost of the Hardware
	HardDisk Drive Repair (HDD or SSD)	$60.00
COMPUTING HARDWARE UPGRADES
	RAM/Memory Installation & Replacement	$25.00 + Cost of RAM
	HardDisk Drives Installation & Replacement	$25.00 + Cost of HDD
	SolidStateDisk Drives Installation & Replacement	$25.00 + Cost of SSD
MOBILE DEVICE REPAIRS		20-25% less expensive than average Online or Retail Store, repair cost varies by device
SOFT SERVICES
	Windows Operating System Reinstall – NO Data Backup	$115.00
	Windows Operating System Reinstall with Data Backup (Requires customer to specify files & folders to backup)	$150.00
	Apple OS X Operating System Reinstall – NO Data Backup	$70.00
	Apple OS X Operating System Reinstall with Data Backup (Requires customer to specify files & folders to backup)	$115.00
	Data Backup	$85.00
	Data Recovery – Failed HardDisk Drives	$105.00
	Software Installation (Free installation if purchased at RAMtech)	$30.00
VIRUS & MALWARE REMOVAL
	Level 1 (Basic scan & basic removal techniques)	$60.00
	Level 2 (Advanced removal techniques that Level 1 won’t fix. Rootkits, Hijacks and other complex infections)	$85.00
DIGITAL MILLENNIUM COPYRIGHT ACT REMOVAL
	DMCA – Level 1 (1st offense)	$45.00
	DMCA – Level 2 (2nd & 3rd offenses)	$100.00
DEPARTMENTAL I.T. SUPPORT	I.T. Services Hardware, OS & Software (Minimum of 60 minutes, thereafter repair is prorated per .5hr)	$60.00hr + Cost of the Hardware