Tech Support & Computer Repair

Computer Diagnostic Center – Free Services

Phone: (970) 491-2271

If you need help with issues such as…

  • Connecting your computer or mobile device to wifi
  • Malware removal, antivirus issues, or software recommendations
  • Resetting your eID or Google password
  • Laptop tune-ups
    • removal of bloatware and other unnecessary software
    • Driver and operating system updates
  • Connecting your mobile device to your email account
  • General software support and basic hardware diagnostics

The Diagnostic Center provides these free services to CSU faculty, students, staff and retirees.

Computer Repair Center – Fee-based

Phone: (970) 491-1998

If you have more serious issues such as…

  • Computer hardware diagnostics
  • Smart phone repairs
  • Driver and operating system updates
  • Departmental I.T. Support

The Repair Center provides these services and more for a fee. See chart below for more details.

 

SERVICES PRICES
DIAGNOSTICHardware & Software Diagnostic (Fee waved and applied towards other services performed by the CRC)$30.00
COMPUTING HARDWARE REPAIRS
Hardware Repair (Minimum of 60 minutes, thereafter repair is prorated at $30 per .5hr)$60.00hr + Cost of the Hardware
HardDisk Drive Repair (HDD or SSD)$60.00
COMPUTING HARDWARE UPGRADES
RAM/Memory Installation & Replacement$25.00 + Cost of RAM
HardDisk Drives Installation & Replacement$25.00 + Cost of HDD
SolidStateDisk Drives Installation & Replacement$25.00 + Cost of SSD
MOBILE DEVICE REPAIRS20-25% less expensive than average Online or Retail Store,
repair cost varies by device
SOFT SERVICES
Windows Operating System Reinstall – NO Data Backup$115.00
Windows Operating System Reinstall with Data Backup
(Requires customer to specify files & folders to backup)		$150.00
Apple OS X Operating System Reinstall – NO Data Backup$70.00
Apple OS X Operating System Reinstall with Data Backup
(Requires customer to specify files & folders to backup)		$115.00
Data Backup$85.00
Data Recovery – Failed HardDisk Drives$105.00
Software Installation (Free installation if purchased at RAMtech)$30.00
VIRUS & MALWARE REMOVAL
Level 1 (Basic scan & basic removal techniques)$60.00
Level 2 (Advanced removal techniques that Level 1 won’t fix.
Rootkits, Hijacks and other complex infections)		$85.00
DIGITAL MILLENNIUM COPYRIGHT ACT REMOVAL
DMCA – Level 1 (1st offense)$45.00
DMCA – Level 2 (2nd & 3rd offenses)$100.00
DEPARTMENTAL I.T. SUPPORTI.T. Services Hardware, OS & Software (Minimum of 60 minutes, thereafter repair is prorated per .5hr)$60.00hr + Cost of the Hardware

Tech Support Services:

HOURS:
Monday – Friday, 8:00 a.m. - 5:00 p.m. 
(Reduced hours during all school breaks)

LOCATION:
The Computer Diagnostic Center is located behind the Morgan Library Help Desk.  For Computer Repair services, drop off your computer at the Computer Diagnostic Center.

QUESTIONS ABOUT CSU INFORMATION TECHNOLOGY
(Email, eID, Canvas, CSU Network connectivity):
CSU Central IT Technical Support Helpdesk