Open 7AM – 2AM
Contact Us (970) 491-1841
Open 7AM – 2AM
Contact Us (970) 491-1841
Open 7AM – 2AM
Contact Us (970) 491-1841
Tech Support & Computer Repair
Computer Diagnostic Center – Free Services
Due to the COVID-19 virus, CSU Libraries buildings are currently closed. If you need assistance, please email or call the CSU Central IT Technical Support Helpdesk (970-491-7276).
If you need help with issues such as…
- Connecting your computer or mobile device to wi-fi
- Malware removal, antivirus issues, or software recommendations
- Resetting your eID or Google password
- Laptop tune-ups
- removal of bloatware and other unnecessary software
- Driver and operating system updates
- Connecting your mobile device to your email account
- General software support and basic hardware diagnostics
The Diagnostic Center provides these free services to CSU faculty, students, staff and retirees.
Computer Repair Center – Fee-based
The Computer Repair Center is open but has reduced hours.
Phone: (970) 491-1998Hours:
Monday – 8am to 5pm
Tuesday – 10am to 3pm
Wednesday – 8am to 5pm
Thursday – 12pm to 5pm
Friday, Saturday and Sunday – Closed
If you have more serious issues such as…
- Computer hardware diagnostics
- Smart phone repairs
- Driver and operating system updates
- Departmental I.T. Support
The Repair Center provides these services and more for a fee. See chart below for more details.
SERVICES | PRICES | |
---|---|---|
DIAGNOSTIC | Hardware & Software Diagnostic (Fee waived and applied towards other services performed by the CRC) | $30.00 |
COMPUTING HARDWARE REPAIRS | ||
Hardware Repair (Minimum of 60 minutes, thereafter repair is prorated at $30 per .5hr) | $60.00hr + Cost of the Hardware | |
HardDisk Drive Repair (HDD or SSD) | $60.00 | |
COMPUTING HARDWARE UPGRADES | ||
RAM/Memory Installation & Replacement | $25.00 + Cost of RAM | |
HardDisk Drives Installation & Replacement | $25.00 + Cost of HDD | |
SolidStateDisk Drives Installation & Replacement | $25.00 + Cost of SSD | |
MOBILE DEVICE REPAIRS | 20-25% less expensive than average Online or Retail Store, repair cost varies by device |
|
SOFT SERVICES | ||
Windows Operating System Reinstall – NO Data Backup | $115.00 | |
Windows Operating System Reinstall with Data Backup (Requires customer to specify files & folders to backup) | $150.00 | |
Apple OS X Operating System Reinstall – NO Data Backup | $70.00 | |
Apple OS X Operating System Reinstall with Data Backup (Requires customer to specify files & folders to backup) | $115.00 | |
Data Backup | $85.00 | |
Data Recovery – Failed HardDisk Drives | $105.00 | |
Software Installation (Free installation if purchased at RAMtech) | $30.00 | |
VIRUS & MALWARE REMOVAL | ||
Level 1 (Basic scan & basic removal techniques) | $60.00 | |
Level 2 (Advanced removal techniques that Level 1 won’t fix. Rootkits, Hijacks and other complex infections) | $85.00 | |
DIGITAL MILLENNIUM COPYRIGHT ACT REMOVAL | ||
DMCA – Level 1 (1st offense) | $45.00 | |
DMCA – Level 2 (2nd & 3rd offenses) | $100.00 | |
DEPARTMENTAL I.T. SUPPORT | I.T. Services Hardware, OS & Software (Minimum of 60 minutes, thereafter repair is prorated per .5hr) | $60.00hr + Cost of the Hardware |
LOCATION:
The Computer Repair Center is now located at RamTech in Lory Student Center.
QUESTIONS ABOUT CSU INFORMATION TECHNOLOGY
(Email, eID, Canvas, CSU Network connectivity):
CSU Central IT Technical Support Helpdesk