Tech Support & Computer Repair

Computer Diagnostic Center – Free Services

Due to the COVID-19 virus, the Computer Diagnostic Center will have limited hours. If you need assistance, please email or call the CSU Central IT Technical Support Helpdesk (970-491-7276).

Hours: The diagnostic center is open Monday, Wednesday, and Friday from 9am to 2pm.

If you need help with issues such as…

  • Connecting your computer or mobile device to wi-fi
  • Malware removal, antivirus issues, or software recommendations
  • Resetting your eID or Google password
  • Laptop tune-ups
    • removal of bloatware and other unnecessary software
    • Driver and operating system updates
  • Connecting your mobile device to your email account
  • General software support and basic hardware diagnostics

The Diagnostic Center provides these free services to CSU faculty, students, staff and retirees.

Computer Repair Center – Fee-based

The Computer Repair Center is now located inside RamTech in the Lory Student Center (Room 280).
Phone: (970) 491-1998
Hours:
Mondays from 8am to 5pm
Tuesdays from 10am to 3pm
Wednesdays from 8am to 5pm
Thursdays from 12pm to 5pm

If you have more serious issues such as…

  • Computer hardware diagnostics
  • Smart phone repairs
  • Driver and operating system updates
  • Departmental I.T. Support

The Repair Center provides these services and more for a fee. See chart below for more details.

SERVICES PRICES
DIAGNOSTICHardware & Software Diagnostic (Fee waived and applied towards other services performed by the CRC)$30.00
COMPUTING HARDWARE REPAIRS
Hardware Repair (Minimum of 60 minutes, thereafter repair is prorated at $30 per .5hr)$60.00hr + Cost of the Hardware
HardDisk Drive Repair (HDD or SSD)$60.00
COMPUTING HARDWARE UPGRADES
RAM/Memory Installation & Replacement$25.00 + Cost of RAM
HardDisk Drives Installation & Replacement$25.00 + Cost of HDD
SolidStateDisk Drives Installation & Replacement$25.00 + Cost of SSD
MOBILE DEVICE REPAIRS20-25% less expensive than average Online or Retail Store,
repair cost varies by device
SOFT SERVICES
Windows Operating System Reinstall – NO Data Backup$115.00
Windows Operating System Reinstall with Data Backup
(Requires customer to specify files & folders to backup)
$150.00
Apple OS X Operating System Reinstall – NO Data Backup$70.00
Apple OS X Operating System Reinstall with Data Backup
(Requires customer to specify files & folders to backup)
$115.00
Data Backup$85.00
Data Recovery – Failed HardDisk Drives$105.00
Software Installation (Free installation if purchased at RAMtech)$30.00
VIRUS & MALWARE REMOVAL
Level 1 (Basic scan & basic removal techniques)$60.00
Level 2 (Advanced removal techniques that Level 1 won’t fix.
Rootkits, Hijacks and other complex infections)
$85.00
DIGITAL MILLENNIUM COPYRIGHT ACT REMOVAL
DMCA – Level 1 (1st offense)$45.00
DMCA – Level 2 (2nd & 3rd offenses)$100.00
DEPARTMENTAL I.T. SUPPORTI.T. Services Hardware, OS & Software (Minimum of 60 minutes, thereafter repair is prorated per .5hr)$60.00hr + Cost of the Hardware

LOCATION:
The Computer Repair Center is now located at RamTech in Lory Student Center.

QUESTIONS ABOUT CSU INFORMATION TECHNOLOGY
(Email, eID, Canvas, CSU Network connectivity):
CSU Central IT Technical Support Helpdesk

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