Responses to Suggestions - April, 2006
Updated: May 15, 2006Please refer also to General Library Questions or Responses to Suggestions
COMMENT RECEIVED on 4-4-2006: We would like to encourage the "powers that be" at Morgan Library to make a working typewriter available to the students and public a priority. We recognize that the need for typewriter has diminished over the years with advances in technology. But there are still circumstances in which a typewriter is the only tool that can be used to do a job correctly… such as completing some employment application forms.
RESPONSE: Thank you for your comments about our public typewriter. We have added a second typewriter to Morgan Library´s first floor. It is near our reference collection stacks. We will make every effort to ensure they both operate properly for the circumstances you mention above.
Allison Cowgill, Co- Coordinator, Instruction and Research Services
COMMENT RECEIVED on 4-5-2006: I believe that another coy of the book "Millennials Rising: The Next Great Generation" by Howe and Straus, call number HQ796 .H74 2000, should be purchased.
RESPONSE: Thank you for bringing this to our attention. We checked the cataloging record for this book and discovered that it is in high demand. A second copy was ordered and processed quickly so it would be available to CSU students, staff and faculty. Thank you for your suggestion.
COMMENT RECEIVED on 4-5-2006: I would like to see Mozilla Firefox installed on the computers ion the library. I find it to be a much better internet browser than Internet Explorer for multiple reasons, both functionally and ideologically. Other computer labs around campus give the option of Internet Explorer and Firefox. The library should follow suit.
COMMENT RECEIVED on 4-30-2006: Please put the Firefox browser on Morgan Lib. computers.
RESPONSE: Unlike Internet Explorer, Mozilla Firefox would require out library technology services staff to manually configure all of the security patches and updates that inevitably occur throughout the course of each semester. Firefox does pose a security risk especially when the library cannot guarantee addressing browser problems in a timely manner. With over 450 public desktop and laptop computers in the library, the attempt to manually maintain an application such as Firefox on each individual computer becomes a time consuming and impractical exercise.
Lindsey Wess, Manager, Electronic Information Center
COMMENT RECEIVED on 4-10-2006: I am trying to put material on reserve for Fall term, but I cannot find that course on the list. Let me know what I need to do.
RESPONSE: We immediately forwarded your note to Lisa Arevalos, Access Services, because she is responsible for our reserve materials. She will contact you directly.
COMMENT RECEIVED on 4-30-2006: I wanted to let someone know how appreciative I am of a library employee. Last night a young man from Morgan Library called our house and asked for our daughter who is a student there. Apparently she had left her purse at the library and he was trying to get a hold of her. The only number he had was ours. Hoping that she hadn´t left her cell phone in her purse, my husband gave the man her cell phone number. I called her too and the man had just called her. She was on her way back to the library to get her purse… When we attended orientation with our daughter, I felt that everyone was going out of their way to show the students that they weren´t just numbers. This was certainly proven last night.
RESPONSE: Thanks so much for taking the time to share this story We have a great staff in the Library, including a large number of student workers who staff several of our service desks. I will share this with the desk supervisors so they can pass along your appreciation. I´m so glad that the story had a happy ending.
Julie Wessling, Assistant Dean
COMMENT RECEIVED on 4-30-2006: What is the deal with the bathroom on the first floor. The women´s bathroom has reached an all-time low. It is gross and awful; haven´t you heard of a health standard? There are few bathrooms in this library and the big bathroom on the 1st floor gets lots of use. DO SOMETHING ABOUT CLEANING IT ON A REGULAR BASIS Whatever basis it is on now is not good enough. Should I call the health dept??? The toilets are gross, the sinks are covered in grime and crud, there is all kinds of stuff on the bathroom stall doors. What do they do, put in TP and change out the towel rolls? And don´t even look at the floor.
RESPONSE: Thank you for your concerns about this busy bathroom. We immediately forwarded your email to Jim Farmer, the Morgan Library Building Proctor. He works with the University´s custodial staff on issues like this. Hopefully this bathroom´s cleanliness has improved.
All responses by
Allison Cowgill,
Coordinator, Instruction & Research Services,
assisted by Janet Rombach,
Instruction & Research Services, unless otherwise noted.