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User Instructions for PC
Laptop Troubleshooting Guide
| PROBLEM | POSSIBLE SOLUTION |
| "Illegal operation error" or laptop freezes | Restart the laptop. |
| "Unable to connect to the wireless network" | Move to a different location (See Broadcast Map). |
| Laptop is "Logged Off" | Press Ctrl + Alt+ Delete and click OK (you do not need a password to log on). |
| "USB device not recognized" | Unplug and replug the device. If this doesn't work, try another USB port. |
| VPN startup requests a group name or password (may appear in white-on-black DOS window) | Bring Laptop to the Loan and Reserve Desk. |
| Laptop is plugged in and a "Low Battery Power" message appears | Plug in the laptop to a different electrical outlet. |
| "Attempt to write to a protected disk" | CD may be finalized and cannot accept more data. If this is not the case, restart the laptop and try the program again. |
| "Windows did not start/close properly on the previous attempt" | A white-on-black DOS window will ask the user to select a mode in which to open Windows. Select Normal mode. |
If the suggested solutions are not successful please bring the laptop to the Loan & Reserve Desk immediately and report the problem(s). Another laptop may be checked out if available.